Privacy Policy

This Privacy Policy explains how Nexbir ("we", "us", "our") collects, uses, and protects your personal information when you visit or shop on our website. We serve customers in Pakistan, the United Kingdom, the United States, the UAE, and other countries, and this policy applies to all visitors regardless of location.

We collect the following information when you use our site:

• Name, email address, and phone number
• Shipping and billing address
• Order history and product preferences
• Payment confirmation details (e.g. transaction screenshots you submit for EasyPaisa, JazzCash, bank transfer, or Payoneer payments)
• Basic technical data such as browser type, device, and pages visited (via analytics)

Your information is used to:

• Process, confirm, and deliver your orders
• Verify payments and send order/payment confirmation to your email
• Provide customer support and respond to inquiries
• Improve our website, products, and shopping experience
• Send order updates and, where you've opted in, occasional promotional emails

Your personal and order data is stored securely in our own database and is not sold or rented to third parties. We may use trusted third-party services strictly to operate the store — for example, payment facilitators (EasyPaisa, JazzCash, Payoneer, banks) to confirm transactions, and analytics tools to understand site usage. These third parties only receive the minimum data needed to perform their function.

We use website analytics to understand how visitors use Nexbir — such as which pages are viewed and how customers navigate the store — so we can improve performance and the overall shopping experience. This data is aggregated and does not directly identify you. See our Cookie Policy for details on cookies used for this purpose.

You can request to access, correct, or delete the personal data we hold about you at any time by emailing us. If you are located in the UK or EU, you have additional rights under GDPR, including the right to data portability and the right to object to certain processing. We will respond to verified requests within a reasonable timeframe.

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

For any questions about this Privacy Policy or how your data is handled, contact us at nexbir1@gmail.com or through our Contact page.